Facebook Is, Like, a Big Deal

June 15, 2014 § Leave a comment

5133070639_e19172367b_mWelcome to the new Clearing Customs, with a new look, a new logo, and a new Facebook page!

I heard Facebook is getting kind of popular, so I thought it was about time this blog got on board. (Actually, I’ve been posting to Facebook on my personal site for some time, but now I’ve created facebook.com/clearingcustoms and will switch over completely soon.)

Your likes are appreciated.

8 Keys for Reaching the Facebook Masses

Facebook. It’s a big deal not just in the US, it’s a big deal all over the world . . . except in the four countries that, according to Mother Jones, currently are at least trying to block it: China, Iran, North Korea, and Vietnam.

The Guardian reports that at the end of 2013, there were 1.23 billion people in the world using Facebook, with 556 million of them getting it on the go, using smartphones and tablets to access the site every day.

Reaching all those people, and getting them to respond, doesn’t have to be hit or miss. According to a new study released by TrackMaven, there are 8 keys to Facebook success (and maybe they’ll help my blogging out, too):

1. Thursday is the most popular day for posting on Facebook, but posts on Sunday get the most interactions. (check)

2. 88% of posts include photos, and they garner 37% more interactions than posts without.

5133070639_e19172367b_m 5133070639_e19172367b_m 5133070639_e19172367b_m 5133070639_e19172367b_m 5133070639_e19172367b_m (check, check, check, check, check)

3. 67.3% of entries are written at or below the 5th grade level, with the highest percentage (17.5) composed at a level comprehensible by an average first grader. Facebook is easy. Facebook is fun. Facebook is easy and fun. (got it)

4. About 94% of posts have 49 or fewer words, but posts with 80 or more words average twice as much engagement as those that are shorter. (already there)

5. Share is the most effective call-to-action word for garnering interactions, compared to pleaselike, and now. I thought I would share this with you, so please share it with others. Share and share alike, I always say. (done)

6. 84% of posts have no hashtags, but those that do get more audience engagement. #Seven #hashtags #is #the #most #effective. (#saynomore)

7. Likewise, for maximum interactions, seven exclamation points—That’s right!! Seven!!!—is the best number! (great!)

8. And, now, are you ready for the last one? Are you sure? OK, here it is: The best amount of question marks is—are you really ready?—nine. Can you believe it? Do you agree? Yes? No? Maybe? (could it be any easier?)

Hey, now that I know the secrets of Facebook, maybe I should take a look at that Twitter-thing.

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(Dana Liebelson, “MAP: Here Are the Countries That Block Facebook, Twitter, and YouTube,” Mother Jones, March 28, 2014; Jemima Kiss, “Facebook’s 10th Birthday: From College Dorm to 1.23 Billion Users,” The Guardian, February 3, 2014; The Marketing Maven’s Guide to Facebook, TrackMaven, 2014)

[photo: "Like," by Adam Fagen, used under a Creative Commons license; illustration: "Facebook Like Button," by Patrick Nouhailler, used under a Creative Commons license]

Peanut Butter and Nutella: A Tale of Two Spreads

April 15, 2014 § 3 Comments

6398248857_aefa147739_mA few days ago I was the only one in the house at lunch time and I couldn’t find the peanut butter to make a peanut-butter-and-jelly sandwich.

No peanut butter? Why, it seemed downright un-American. And not only that, but it was nothing less than a betrayal of my upbringing.

An American Staple

Writing in the Pacific Standard, Karina Martinez-Carter quotes Jon Krampner, author of Creamy and Crunchy: An Informal History of Peanut Butter, The All-American Food. “Peanut butter,” he says, “embodies the raw primordial heart of American childhood.”

PB&Js are so fundamental to our formative years that, according to the National Peanut Board, the average American will eat 1,500 before graduating from high school.

Peanut butter is part of what makes America America. Even those from outside our borders know it’s so.

While it’s not nearly so popular around the world, once people arrive in the US, they are pulled in by the gooey spread. After giving us another quotation from Krampner—“immigrant kids tend to take to it as a part of their Americanization process”—Martinez-Carter tells of her own experiences:

My father is a first-generation Mexican immigrant and my sister adopted from China, and our cupboard reliably contained a jar of peanut butter we dug into daily. Much like how my sister’s English as a Second Language class teacher screened the classic Disney movies for her kindergarten students to catch them up on cultural references, developing a taste for peanut butter is a component of the acculturation process in the U.S. It is sustenance for understanding America.

Peanuts have their own story to tell about immigrating to America. According to the National Peanut Board, Europeans first came across peanuts while exploring Brazil. Later, Spanish explorers brought peanuts back home from their excursions into the “new world.” From Spain, they were introduced to Asia and Africa. And finally, in the 1700s, Africans brought peanuts to what is now the US.

But it wasn’t until 1884 that Canadian Marcellus Gilmore Edson received a US patent for creating a peanut paste, which he used for making a type of peanut candy. In 1895, John Harvey Kellog invented his own version of peanut butter, a year after he and his brother invented corn flakes. And peanut butter got it’s public debut at the 1904 World’s Fair in St. Louis, when C. H. Sumner sold it at his concession stand.

Now, back to my can’t-find-the-peanut-butter dilemma. I’d already spread my jelly, and I had to eat. So I did what I had to do . . . and used Nutella instead.

The Hazelnut Alternative

6398251975_042c8b2e79_mThere it was, a jar of Nutella sitting where I thought the peanut butter should be. (Since we’re still unpacking from our move, there are a lot of things out of place.)

I don’t know where it had come from.

Well actually I do. It had come from all over the world.

According to the Organisation for Economic Co‑operation and Development (OECD), Nutella is such a good example of the “global value chain” that the group used the chocolate-flavored hazelnut spread as a case study for one of its policy papers.

Here’s the globality of Nutella: Ferrero, the Italian company that produces Nutella, is headquartered in Germany. The ten factories that make Nutella are located in the European Union, Russia, Turkey, North America, South America, and Australia. As for the ingredients, a list with their origins includes

  • hazelnuts mainly from Turkey
  • palm oil from Malaysia, Papua New Guinea, and Brazil
  • cocoa mainly from Ivory Coast, Ghana, Nigeria, and Ecuador
  • sugar mainly from Europe
  • vanilla flavor from the Europe and the US

Put it all together and you have a product that’s sold in 75 countries. OECD even made a map to show Nutella’s main suppliers, factories, and main sales offices.

Invented by Pietro Ferrero in the 1940s, Nutella has become the self-proclaimed “number one spread in Europe.” And while it hasn’t yet become a major competitor to peanut butter in the US, it does have it’s devoted Stateside fans.

Take, for instance, the students of Columbia University. Last year, the Columbia Daily Spectator, the school’s newspaper, launched headlines around the country when it reported that in just the first week Nutella was added to the menu at two dining halls, students went through $5,000 worth of the spread. Dining Services said that students were consuming up to 100 pounds of Nutella daily. And by “consuming,” I mean eating it for meals and stealing jars to take home. It was what one student called “all you can eat, and all you can hide.”

If that rate held up, noted the Spectator, it would cost the dining halls $250,000 a year.

But, alas, the numbers didn’t quite hold up. Another article in the newspaper two days later reported that the first week’s Nutella demand actually cost Dining Services $2,500, not $5,000, and the amount quickly faded to $450 a week after that. But even with the revised numbers, that’s still a lot of hazelnut spread.

I guess I can see the appeal. Nutella isn’t necessarily my thing, but I’m sure I would have liked it when I was in college. My mother never let me eat chocolate frosting by the spoonful when I was growing up, but at college, with no Mom looking over my shoulder, I could have eaten all the frosting . . . uh . . . Nutella I’d wanted.

Well, my college days are now long behind me, and I have new voices in my ear (many of which sound a lot like Mom’s). I don’t think I’ll ever develop an extreme taste for Nutella. I do like a good peanut butter and jelly sandwich, though. You really are what you eat, or at least you are what you ate when you were a kid. And I sure did eat a lot of PB&J sandwiches.

PB&Js. What a strange thing, my friend from Asia once told me. She had never seen one, but she’d heard about them. Why, she asked, would Americans want a sandwich made from peanuts, butter, and jelly. Strange indeed.

(Karina Martinez-Carter, “As American as Peanut Butter,” Pacific Standard, February 14, 2014; “Fun Facts,” National Peanut Board; “History,” Peanut Butter Lovers; Koen D. Backer and Sébastien Miroudot, “Mapping Global Value Chains,” OECD Trade Policy Papers, No. 159, OECD Publishing,  2013; Cecilia Reyes, “Nutella in Ferris Booth Costs Dining $5,000 per Week, in Part Due to Dining Hall Thievery,” Columbia Daily Spectator, March 5, 2013; Finn Vigeland, “University Says Nutella Cost $2,500 in First Week, less than $500 After,” Columbia Daily Spectator, March 7, 2013)

[photos: "Jif Peanut Butter" and "Nutella," by Brian Cantoni, used under a Creative Commons license]

The World’s Largest Ships: Hauling Our Stuff around the Globe

March 27, 2014 § 2 Comments

I can still see the container delivering our furniture and household goods as it shuddered around the street corner on the back of a truck in our Taipei neighborhood. It looked so very, very big, and in a single moment, we had become the rich Americans that we didn’t want to be.

If we were to move to Taipei again, we’d plan on buying most things there, since, through the years, we ended up replacing most of what we took over anyway. But this isn’t a post about what was in our container. Rather it’s about the containers themselves. In fact, it’s about 18,000 of them.

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Triple-E vessel Majestic Mærsk visits Copenhagen

Containers look a lot smaller when they’re stacked up at a dock or on a ship—like multi-colored Lego blocks locked neatly together. And nowhere do they seem smaller than when they’re sitting atop a Triple-E.

18,000. That’s how many 20-foot containers that a Triple-E, the world’s largest ship, can hold. The Triple-E is class of container ships built in Korea by Daewoo Shipbuilding & Marine Engineering for the Danish company Maersk. When production is finished, there will be 20 of these giant ships in service.

Just how big is the Triple-E? It is 400 meters (nearly a quarter of a mile) long, 59 meters (194 feet) wide, and 73 meters (240 feet) tall. Not counting ballast and cargo, it weighs about 55,000 tons. According to The Telegraph, it has enough space to carry 36,000 cars or 111 million pairs of shoes. It’s too big for the Panama Canal and no US port is large enough to receive it.

While the Triple-E is the largest ship in service, it’s not the largest ever built. The Maersk website World’s Largest Ship states that that title goes to the Knock Nevis, a super tanker that measured 458 meters (1,500 feet) before it was scrapped in 2010. And the Triple-E won’t hold the “biggest” distinction for long. Scheduled to begin service in 2017, the Prelude is being built by Samsung Heavy Industries for Shell. This “ship” won’t travel under its own power but will be towed to a location off the coast of Australia where it will be anchored, serving as a “floating liquefied natural gas platform.” The Prelude will be 488 meters (1,600 feet) long and will weigh over 600,000 metric tons.

But for the next few years, the Triple-E will reign supreme. Here’s a clip from Discovery’s series on the ship.

And this video is a time lapse of the Triple-E being built.

And, oh yeah, remember that comparison to Legos? Here’s another time lapse. This one is of someone putting together Lego’s version of the Triple-E (which can be yours for $149.99)

(Paul Kendall, “The Biggest Ship in the World,” The Telegraph, July 30, 2013; “The World’s Largest Ship,” World’s Largest Ship (Maersk); “Shell’s Record-Breaking Prelude Takes to the Water,” BBC News, December 4, 2013)

[photo courtesy of Maersk]

“Let It Go”: Dubbing Disney’s Oscar-Nominated Toe Tapper in 25 Languages

March 1, 2014 § Leave a comment

Speaking of films, there is that Academy Awards thing tomorrow night. I’m predicting a sweep for Frozen in its nominated categories: best animated feature and best original song.

If you haven’t heard “Let It Go,” the nominated song from the Disney film, then you 1) haven’t seen the movie, 2) don’t spend much time on YouTube, and 3) don’t live with a seven-year-old who’s memorized all the lyrics.

And if you haven’t heard the original, then you probably haven’t heard the version dubbed into 25 languages. Even if you have heard it, it’s worth another listen.

The English version of “Let It Go” is sung by the Tony Award winning singer and actress Idina Menzel, who voices the movie’s character Elsa. She’s the one singing the English at the beginning of the multi-language video. But even though the rest of the song sounds as if it is sung by her, believe it or not, it isn’t.

So who in the world was tasked with finding all those talented songstresses? Look no further than Rick Dempsey, senior vice president of creative for Disney Character Voices International.

“In a lot of cases I think we fooled some people into thinking that it’s Idina in all those languages,” Dempsey told NPR. “And that, of course, is the goal, to ensure there is character consistency and the voices are all very similar around the world.”

But all that work isn’t a one-man show. Dempsey told The Hollywood Reporter, “We have 76 people around the world in 19 offices that oversee films in 55 languages. Our goal is to make every audience feel like Frozen was made in their country for their people.”

10152920204_d766fbe52c_qThe Los Angeles Times reports that the array of voice talents in “Let It Go” include Gisela (Castilian and Catalan), Serena Autieri (Italian), Willemijn Verkaik (German, Dutch), Takako Matsu (Japanese), Carmen Sarahi (Latin American Spanish), Marsha Milan Londoh (Malay), and Anna Buturlina (Russian).

And the impressive work of Dempsey’s crew on Frozen didn’t end with the only 25 versions of the feature song. While most stories report that Frozen has been dubbed into 41 languages, a Disney UK tweet puts the total at 43.

(“‘Let It Go': A Global Hit in Any Language,” NPR, February 24, 2014; Tim Appelo, “‘Frozen’ Composer Robert Lopez on the Perils of Translating ‘Let It Go,’” February 25, 2014; Rebecca Keegan, “‘Frozen': Finding a Diva in 41 Languages,” Los Angeles Times, January 24, 2014)

[photo: "Snowflake Macro: Silverware," by Alexey Kljatov, used under a Creative Commons license]

Doing the Culture Slide: Living with the Confusing Effects of Globalization

February 4, 2014 § 2 Comments

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Donald McDonald at an iCon’Chicken event in Japan

The culture slide. It’s not a dance for expats—though sometimes it may feel like it.

Culture slide is the name I’ve given to the confusion and shifts in thinking brought about by globalization.

It’s when your kids grow up in Taipei and think that Giordano clothing stores must be from Italy (they’re actually from Hong Kong) and they must have outlets in the US (they don’t). Likewise, Napoli sounds Italian, but the pizza chain is Taiwanese. Then there’s NET (from Taiwan), Fnac (from France), and B&Q (from the UK). And as much as they may feel like GAP, Best Buy, and Home Depot, the kids didn’t find any of them when they traveled to the US.

It cuts the other way, too. Back in the States, we think we should be able to order corn soup and extra-spicy extra-crispy chicken at KFC. . . and tuna and peas should be available as toppings at Pizza Hut. And we’re pleasantly surprised to find out that IKEA and Yoshinoya are in the good ol’ US of A, too—even if they haven’t made it to our part of the country yet.

That last part reminds me of a story attributed to Den Fujita, founder of McDonald’s in Japan. In Asian Brand Strategy: How Asia Builds Strong Brands, Martin Roll writes about Fujita saying, “Once a group of Japanese Boy Scouts visited the United States and were asked by a local television station what their impression of America was. One boy replied, ‘I didn’t know that they had McDonald’s in the United States, too.’” Maybe you’ve heard that story before, but that time it was a Japanese boy in Florida or a Japanese girl in Los Angeles or a French girl in Times Square or a European boy or a little boy from Indonesia. It’s all so confusing.

Donald McDonald

Ahhh, McDonald’s, the king of globalization, and the instigator of so much culture slide.

Not only does McDonald’s localize their menus wherever they go—which might make Germans think that all the world’s restaurants have McCurrywurst—but they’re selections also cross borders in some fairly strange ways. A couple years ago, Germany’s McDonald’s introduced bubble tea, a drink with chewy tapioca balls that was invented in Taiwan. Here’s the commercial:

As others have pointed out, why is the actor yelling, “Bubblezzaaiii”? Is he trying to sound Japanese?

So that brings us back to Japan, the country with the second most McDonald’s restaurants, next to the US. Fujita brought “Donald McDonald” (it’s easier to pronounce that way) to his country in 1971, writes John Love in McDonald’s: Behind the Arches, with the idea that the restaurants would have to look “100 percent Japanese.” Love quotes Fujita as saying, “If I insisted that this was something that came from America, the Japanese would say, ‘This is American, and we don’t like it because we don’t like Americans.'” It seems that in Fujita’s eyes, they didn’t disdain all things Western, as he’s also credited in Love’s book with telling reporters,

The reason Japanese people are so short and have yellow skins is because they have eaten nothing but fish and rice for two thousand years. If we eat McDonald’s hamburgers and potatoes for a thousand years, we will become taller, our skin will become white, and our hair blond.

It will be some time before that can be proven or disproven, but it didn’t take nearly as long for McDonald’s in Japan to warm up to its American roots. Right now it’s in the middle of a campaign with throwback menus featuring “American Vintage” food from the ’50s, ’70s, and ’80s—or at least it features what some in Japan think is vintage American food. The offerings include a burger with two beef patties, an egg, and mashed potatoes between the buns (’50s), “Hot & Groovy” chicken sandwiches topped with salsa (’70s), and sandwiches with the addition of BBQ sauce (’80s).

Now that’s the way, uh-huh, uh-huh, I like it, uh-huh, uh-huh.

Sing Along with Me: “Baseball, Hot Dogs . . .”

I’m just glad that here in the US, we’ve got a pretty good handle on who we are and what is ours. We know that McDonald’s is a genuine American export, even if the menu changes around the globe. We also know that no matter how much the world tilts on its cultural axis, we’ll always be able to count on things like baseball, hot dogs, apple pie, and Chevrolet. Remember that chorus from the Chevy commercial in 1975?

To review, that’s baseball (where all the balls used in the Major Leagues are made in Costa Rica), hot dogs (which originated in Germany), apple pie (first made in England), and Chevrolet (which is the third-best selling auto brand in the US, behind Toyota).

In 2006, Chevrolet came out with a new version of their song, once again advertising America’s “favorite brand.” The chorus was updated with several new versions, such as “stolen bases, goat-cheese pizza, bottled water, and Chevrolet.” The commercial ended with the tagline “The world has changed. But the love affair continues.”

I can’t attest to the love affair, but, boy, the world sure has changed.

Step, two, three, four. Doing the culture slide.

(Martin Roll, Asian Brand Strategy: How Asia Builds Strong Brands, New York: Palgrave Macmillan, 2006; John F. Love, McDonald’s: Behind the Arches, New York: Bantam, 1995; Michelle Lynn Dinh, “McDonald’s Japan Serving ‘American Vintage’ Burgers Starting This January,” RocketNews24, December 28, 2013)

[photo: "iCon' Chiken FES._064," by TAKA@P.P.R.S, used under a Creative Commons license]

International Students—They Come to Study but Do They Stay?

January 24, 2014 § Leave a comment

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Moscow State University’s main building

Russia wants its future scientists, teachers, engineers, and medical personnel to attend the world’s top graduate schools. In fact, reports the Russian-language Begin, they want it so much that the government is offering to subsidize the cost. The program, recently signed into effect by President Vladimir Putin, aims to send out about 1,000 students a year, each with an average yearly grant of 1.5 million rubles (about US$44,000).

But there’s a catch. The students must return and work in Russia for three years, or they will have to pay back the grant plus a 200% fine.

This is just one salvo in the battle for bright young minds that’s going on around the globe. Sending countries, like Russia, are worried about “brain drain,” so they want their citizens to come back with their new-found knowledge and training. And their worries aren’t unfounded, as host countries are striving to increase “stay rates,” wanting the visiting students to make themselves at home and stick around for good.

No Need to Rush Off

According to the Organisation for Economic Co-operation and Development (OECD), made up of 34 countries, the average stay rate for international students is 25%. Here, “staying” is defined as foreign nationals’ changing their visa status to something other than “student,” as opposed to not renewing their student permits and leaving.

Using data from 2008 and 2009, OECD further reports that in most member countries, over 20% of visiting students remain in their host countries. In Australia, Canada, the Czech Republic, and France, the stay rate is over 30%.

In the US, an OECD-member country, the rates among those receiving doctorates in science and technology is much higher. Michael Finn, of the Oak Ridge Institute for Science and Education, writes that in 2007, the one-year stay rate (counting 2006 graduates) for those in this group was 73%. The two-year stay rate was 67%; the five-year rate was 62%; and the 10-year rate was 60%. Finn’s study shows that the five sending countries with the highest five-year stay rates were China, India, Romania, Yugoslavia, and Ukraine.

Why are countries striving to increase their stay rates? One reason is economics. The ICEF Monitor reports on a study from the Netherlands showing that if 20% of their international student population (more than 58,000, compared to 819,000 in the US) stays, it would help the economy by about €740 million (approximately US$1 billion). But the immigration of foreign graduates also helps in “the development of competitive knowledge economies.” This is especially important in developed countries, which have mismatches of jobs and skills and where low birth rates are producing aging populations.

Brain Drain vs Brain Gain

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Harvard’s Memorial Hall

As the competition to attract and keep the world’s scholars heats up, countries around the globe are loosening immigration restrictions to allow more international students to stay after graduation. This is especially true for graduates in the highly prized STEM fields: Science, Technology, Engineering, and Mathematics.

The US is no exception, with plans to attract foreign-born STEM graduates as a significant factor in several current immigration-reform proposals. For instance, President Barack Obama’s plan calls for giving a green card to PhD and master’s degree graduates in STEM fields who find work in the US. He calls it “stapling” green cards to their diplomas. In January of last year, the president described the goal this way:

If you’re a foreign student who wants to pursue a career in science or technology, or a foreign entrepreneur who wants to start a business with the backing of American investors, we should help you do that here. Because if you succeed, you’ll create American businesses and American jobs. You’ll help us grow our economy. You’ll help us strengthen our middle class.

Sounds like one more thing for Putin and Obama to spar over.

(Sergey Titov and Gregory Milov, [Google translation of Russian article] “The State Is Ready to Pay for Training Russians in Foreign Universities,” Begin, January 14, 2014; “How Is International Student Mobility Shaping Up,” Education Indicators in Focus, OECD, July, 2013; Michael G. Finn, “Stay Rates of Foreign Doctorate Recipients from U.S. Universities, 2007,” Oak Ridge Institute for Science and Education, January 2010; “Increasing the ‘Stay Rate’ of International Students,” ICEF Monitor, May 30, 2013; “Creating an Immigration System for the 21st Century,” The White House)

[photos: "Moscow State University," by Steve Jurvetson, used under a Creative Commons license; "Harvard University - Memorial Hall," by Chen Yen Lai, used under a Creative Commons license]

Repost – Merry Christmas, Colonel Sanders-san

December 24, 2013 § 2 Comments

Here’s a repost of something I wrote back in March of 2012—it was only my fifth entry—back when I had no followers and very few readers. It’s an interesting and timely story, and helps give me a break during the busyness of the holidays. May you enjoy the blessings of Christmas, wherever you are in the world.

SONY DSCIn the early 1970s, a Christian missionary school in Tokyo was looking for turkey for Christmas dinner. Finding none, a representative contacted the local Kentucky Fried Chicken and ordered chicken instead. A KFC employee suggested the company turn the request into an ad campaign, and Japan has never been the same since. Today, KFC’s Christmas Party Barrels are so popular that sales for December 23rd, 24th, and 25th usually equal half of what is sold during a normal month, and Christmastime customers wait in long lines to pick up their orders, placed as early as October. Very few in Japan celebrate Christmas for its religious meaning, as less than 2% of Japanese even call themselves Christian. Instead, consumerism is emphasized, and the focus is on gifts, decorations . . . and chicken from the Colonel.

(Lindsay Whipp, “All Japan Wants for Christmas Is Kentucky Fried Chicken,” Financial Times, Dec. 19, 2010)

[photo: "KFC Colonel Santa" by Kleemo, used under a Creative Commons license]

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